Terms and conditions

These terms are an agreement between you and [Company name] (company number [Company number]), registered at [Registered address] ("we", "us", "our"). They cover the innitweb website builder, the templates, the code you download, and, if you choose them, our hosting and payment services (together, the "Services").

By creating an account, paying us or using the Services, you agree to these terms. If you don't agree, please don't use the Services.

Some rights only apply to consumers (people using the Services for purposes outside their trade, business, craft or profession). Where we say "business user", we mean everyone else, including sole traders. Where we don't say, the term applies to both.

You must be at least 18 to hold an account. If you sign up for a business, you confirm you can bind that business to these terms.

• Give us accurate information and keep it up to date.
• Keep your login secret. You are responsible for what happens on your account, so tell us straight away if you think someone else has got in.
• One person, one account. Don't share accounts or create accounts to get around a suspension.

The Services come in three parts:

• Builder and templates. You can build and edit sites, and open any template, for free. Nothing is charged until you decide to download.
• Code download (one-off). You pay a one-off fee based on what your site contains, then download your site's code. It is yours to host anywhere. If you host it yourself, you set up any payment provider yourself: our downloaded code does not include one, and we have no involvement in payments on it.
• Hosting subscription (optional). We host a site for a monthly fee, per site. Payment features are only available on sites we host and only while the subscription is active.

We take reasonable care in providing the Services, but they are software: they may have bugs and change over time. Except for what the law says we must promise, we provide the Services "as is" and don't promise they will be uninterrupted or error-free.

Prices are shown in the builder before you pay and include VAT where VAT applies. The one-off fee is calculated from what your site contains and is shown as it grows. Every site starts at £9, even an empty one, and each widget, extra section, extra page, form and animation adds to it. If you add more later, you pay only the difference.

All prices are in pounds sterling (GBP). If you pay with a card issued in another currency, your card issuer converts the amount at its own exchange rate and may add its own fees. Payments are taken by our payment provider, Stripe. Hosting subscriptions renew automatically each month until you cancel. If a payment fails we'll tell you and try again.

Right to cancel (consumers). Normally you have 14 days to cancel an online purchase. For the one-off download, you ask us to make it available immediately and, once you download, you lose the right to cancel because we've fully provided it. We ask you to confirm this before you pay. This doesn't affect your rights if the download is faulty: if it isn't of satisfactory quality, as described, or fit for purpose, you can ask us to fix or replace it or, if that doesn't work, for a refund or price reduction.

Hosting. You can cancel a hosting subscription at any time. It stays active until the end of the month you've paid for. We don't refund part months unless the law requires it.

We may change our prices. We'll give you at least 30 days' notice before a hosting price changes, and you can cancel before it does.

Our refunds and cancellations page explains how refunds work in more detail.

Your content. You keep all rights in the text, images and other material you put into the Services ("your content"). You give us a non-exclusive licence to store, copy, process and display it for the sole purpose of providing the Services to you (including hosting it and showing it to your visitors). You confirm you have the rights to do this.

The code you download. Once you've paid for a download, you can use, change, host and share that code for your own sites and your clients' sites without further charge.

Our stuff. We own the Services, including the builder, the templates' design and the software that generates your code. Templates are licensed to you for use in the sites you build. You must not resell or redistribute a template (or a lightly edited copy) as a template or as a competing product, or copy the builder itself.

Feedback you give us can be used by us freely.

You must not use the Services, and must not publish or sell through a site made with them, anything that:

• is illegal in the UK or where your visitors or customers are, or helps someone else break the law;
• infringes anyone's intellectual property or privacy (including counterfeit or unlicensed goods);
• is defamatory, harassing, hateful, or promotes violence, or sexually exploits or endangers anyone, especially children;
• is fraudulent or misleading, including scams, phishing, pyramid schemes, "get rich quick" offers, or impersonating others;
• contains malware, or attacks or overloads our systems or anyone else's;
• involves gambling, adult content, weapons, illegal drugs, debt relief services, or anything else on Stripe's prohibited or restricted businesses list (stripe.com/legal/restricted-businesses), unless we've agreed in writing;
• breaks sanctions or export laws, or involves a person or place we're not allowed to deal with;
• needs a licence or regulation (for example financial, medical or legal services) which you don't have.

You must also not try to break, reverse-engineer or get around the Services or their limits, and must not use them to build a competing website builder.

We'll host your site while your subscription is active and you follow these terms. We aim for high availability but don't guarantee it: maintenance, problems at our infrastructure providers, attacks and events outside our control can interrupt a site.

• Back-ups. You're responsible for keeping your own copy of your site (you can download the code at any time you have paid for it). We may keep back-ups but don't promise to.
• Non-payment. If a hosting payment fails we'll remind you and give you a reasonable grace period (normally 7 days) before we take the site offline. We don't delete it straight away.
• Cancelling. When a subscription ends, we take the site offline and keep your data for 30 days so you can come back or take the code; after that we may delete it.
• Domains and email. We don't provide these unless we tell you we do. Your domain name registration is between you and your registrar.

Reporting problem content. If you think a site we host is illegal or infringes your rights, email [support email] with the address of the page, what's wrong and why. We'll review it promptly, may remove or disable access straight away, and may pass information to the authorities where the law requires. We may close the accounts of people who repeatedly infringe.

If we offer payment features on a site we host, this section applies to you as well as the rest of these terms.

• You are the seller. You sell directly to your customers. You are the seller of record, and we are not a party to those sales. We don't sell, supply, deliver or stand behind your goods or services, we're not your agent, and we are not a bank, payment institution or money service.
• Stripe processes the payments. Payments are made through Stripe. To take payments you must create or connect a Stripe account through the setup we provide and accept Stripe's terms, including the Stripe Connected Account Agreement. Stripe checks your identity and collects your bank details on its own pages. We never see or store your bank details, and we never hold your money. Payouts are made by Stripe to you.
• Fees. Stripe charges you its processing fees directly. On top of that we charge a platform fee of 2% of each payment you take, collected automatically at the time of payment. We'll tell you at least 30 days before we change it. You can see both charges in your Stripe account.
• Only for active subscriptions. Payment features work only on a site with an active hosting subscription. If the subscription ends or lapses, or you breach these terms, we may switch off payments on your site straight away.
• Prohibited sales. You must follow section 6 and Stripe's prohibited and restricted businesses list. If Stripe restricts or closes your account, that is between you and Stripe, and we may switch payments off too.

You are responsible for everything to do with your sales, including describing what you sell honestly, showing prices, delivery, cancellation and refund information as consumer law requires, delivering what you sold, handling customer complaints, refunds and chargebacks (which come from your Stripe balance), and your own taxes (including VAT). We're not responsible for how Stripe treats payments, payouts, holds or disputes, or for delays or errors on Stripe's side.

You are responsible for making sure your site and what you do through it follow the law, including consumer protection, advertising, data protection and cookie rules, accessibility, intellectual property and tax. Templates and the generated code are starting points: they are not legal, tax or compliance advice, and we don't check that your finished site is lawful.

Your account data. We use the personal data of account holders as set out in our Privacy Policy.

Your site's visitors and customers. For personal data collected through a site we host for you, you are the controller and we are your processor. We'll only process it on your instructions to provide the Services, keep it secure, use sub-processors (such as our infrastructure and payment providers) under written terms, help you respond to requests from individuals, tell you without undue delay if we become aware of a breach affecting it, and delete or return it when the Services end. You must have a lawful basis to collect it and must tell your visitors how you use it (for example in your own privacy policy).

You can stop using the Services and close your account at any time. Cancel any subscription first, because closing an account doesn't cancel what you've already been charged for.

We can suspend or end your access (or any single site or feature, such as payments) straight away if you seriously or repeatedly break these terms, if we reasonably believe your use is illegal or harmful to others, if you don't pay, or if we're required to by law, a court, Stripe or another provider. Where it's reasonable and lawful, we'll tell you why and give you the chance to put things right first.

Ending doesn't affect rights that have already built up, or terms that are meant to continue (for example those about liability, ownership and the law that applies).

What we never limit. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law doesn't allow us to limit or exclude. If you're a consumer, you keep your legal rights, including that services are performed with reasonable care and skill and that digital content is of satisfactory quality, fit for purpose and as described.

Consumers. If we break these terms or are negligent, we're responsible for loss or damage you suffer that is a foreseeable result, but not for loss that wasn't foreseeable. You're not buying the Services for business use, so we're not responsible for lost profits, business or opportunity.

Business users. To the extent the law allows: (a) we're not liable for loss of profit, revenue, business, contracts, goodwill or anticipated savings, for loss or corruption of data, or for any indirect or consequential loss; and (b) our total liability to you for everything arising out of or connected with the Services in any 12-month period, whether in contract, tort (including negligence) or otherwise, is limited to the greater of £100 and the amount you paid us in that period.

Things outside our control. We're not responsible for your content, your sales, your customers, your domain or hosting arrangements elsewhere, or for failures of third-party services such as Stripe, payment networks, internet providers and domain registrars. We're not liable for delay or failure caused by events outside our reasonable control.

If you're a business user, you'll cover our reasonable losses, costs and legal fees arising from a claim by a third party (including a customer, a regulator, Stripe or a card scheme) caused by your content, your sales, your breach of these terms or your breach of the law. We'll tell you about the claim promptly, and let you help defend it where that's reasonable, and we won't settle it without asking you if you'd be liable for the cost.

We may change or improve the Services, and may stop offering a feature if we have a good reason. If a change significantly reduces what you're paying for, we'll tell you and you may be able to cancel and be refunded for what you paid for the time you no longer get.

We may update these terms, for example to reflect new laws, new features or how we operate. For any change that matters, we'll give you at least 30 days' notice by email or in the product, and you can cancel before it takes effect. Changes we're required to make by law can take effect sooner.

If you're unhappy with something, email [support email]. We'll acknowledge your message promptly and aim to send you a full response within 15 working days. Please include your account email and what happened.

We'll contact you by email at the address on your account, or in the product. Keep your details up to date.

• Whole agreement. These terms are the whole agreement between us about the Services and replace anything we said or agreed before. You aren't relying on anything that isn't written here.
• If part of these terms is found unenforceable, the rest still applies.
• If we don't enforce a right straight away, it doesn't mean we've given it up.
• You can't transfer your rights or duties under these terms without our written agreement. We may transfer ours to another company that takes over the Services, if that doesn't reduce your rights.
• No one else can enforce these terms. The Contracts (Rights of Third Parties) Act 1999 doesn't apply to them.

These terms and any dispute about them are governed by the law of England and Wales. Business users agree that the courts of England and Wales have exclusive jurisdiction. If you're a consumer, you can bring a claim in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts of that country, and mandatory consumer protections in the country where you live still apply to you.